Overview
Anger is a completely normal and, in most cases, a healthy human emotion. However, when it becomes destructive and out of control, it can cause problems at work, in personal relationships, and in the overall quality of your life. It can also make you feel as if you’re at the mercy of an unpredictable and powerful emotion. This workshop is designed to help you understand and manage your anger. The goal is to reduce both your emotional feelings and the physiological arousal that anger causes. You can’t get rid of, avoid, or change the things or people who enrage you, but you can learn to control your reactions.
Anger is a universal experience. Kids get angry, teenagers get angry, and so do adults. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his/her customers loyal but makes their own day less troublesome.
Many of us struggle with our anger. According to research, nearly 1 in 10 adults have impulsive anger issues. Coping with anger issues is difficult enough, but acknowledging your anger and need for guidance is a lot harder. If you have any of the following symptoms, it may be an indicator that you have anger issues:
- You threaten violence against people or their property when angry.
- You engage in physical violence or verbal abuse towards others.
- You display unsafe and irresponsible behavior, like reckless driving.
- You often get into arguments that escalate to violence.
- You dwell on negative experiences or persistent pessimistic thoughts for a long time.
- You regularly face a need to hold in your temper.
If any of these describe you, then you may have anger issues and can get help by attending our anger management workshop!
This workshop will enable you to:
- Recognize how anger affects your body, your mind, and your behavior.
- Use techniques to break old patterns and replace them with a model for assertive anger.
- Use an anger log to identify your hot buttons and triggers.
- Control your own emotions when faced with other peoples’ anger.
- Identify ways to help other people safely manage some of their repressed or expressed anger.
Modules
Session One: Course Overview
Session Two: What is Anger?
- About Anger
- Pre-Assignment Review
Session Three: Costs and Pay-Offs
- The Costs of Anger
- What Are Your Anger Pay-Offs?
Session Four: The Anger Process
- What is the Process?
- Understanding Trigger Thoughts
- Using an Anger Log
- Considering Our Anger
Session Five: How Does Anger Affect Our Thinking?
- Is Anger the Best Response?
- Distorted Thinking
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Session Six: Understanding Behavior Types
Session Seven: Managing Anger
- Coping Strategies
- Sanctuary
- Relaxation Techniques
Session Eight: Communication Tips and Tricks
- Asking Good Questions
- Active Listening Skills
- The Assertive Formula
- Personal Action Plan
Recommended Reading List
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